Frequently Asked Questions
Frequently Asked Questions
Can I change or cancel my order?
As we offer 48 hour delivery, orders are processed immediately through an automated system. This means we are unable to cancel or amend orders once placed, so please choose carefully before ordering.
How can I contact Horse Dildo UK?
You can email us at orders@horsedildo.co.uk where our customer service team will be happy to help with any query.
Do you ship worldwide?
Yes, we ship worldwide, although free shipping is only available in the UK.
What payment methods do you accept?
We accept all major credit cards including VISA, Mastercard, and AMEX.
When will my order be processed?
All orders are processed immediately. Orders placed before 11am Monday–Friday are dispatched the same day for delivery within 48 hours.
How long will it take to receive my order?
We offer express 48 hour delivery in the UK. International delivery times vary depending on location.
What if I don't receive my order?
All orders are fully tracked to ensure safe delivery. In the rare event of a missing order, please contact our support team for assistance.
Will I be charged taxes?
No additional taxes will be added at checkout. All prices on our site include taxes.
What if the item I received is defective, incorrect, or damaged?
Please contact us with your order number, photos of the item(s), and details of the issue. We will review your case and work to resolve it as quickly as possible.